Terms of Service

Straight terms for a business-first product.

These terms explain how Chatworks can be used, what businesses remain responsible for, and the compliance rules that apply when using WhatsApp-based workflows through the platform.

Last updated March 20, 2026
Business-use only
WhatsApp policy-aware
Operator
Box A Design LTD
Address
40a Rhiwbina Hill, Cardiff, UK, CF14 6UQ
Use case
Business customers creating jobs, quotes, invoices and reminders

1. About Chatworks

These terms govern your use of Chatworks, including the website, onboarding flow, dashboard, customer portal pages, email delivery, and WhatsApp-based messaging and automation features provided through the service.

Chatworks is operated by Box A Design LTD of 40a Rhiwbina Hill, Cardiff, UK, CF14 6UQ.

By using Chatworks, you agree to these terms and to any additional third-party terms that apply to the connected services used by the platform, including WhatsApp, Twilio, Supabase and any integrations you choose to enable.

2. Business use only

✓
Chatworks is intended for business and commercial use, not personal, family, or household use.
✓
You must be authorised to create an account and act on behalf of the business using the service.
✓
You must provide accurate information and keep your account details, WhatsApp number, and business profile information up to date.
✓
You must be at least 18 years old, or the age of majority where you use the service.

3. Accounts and security

✓
You are responsible for keeping your password, email account, devices, and WhatsApp account secure.
✓
Only authorised people may access your Chatworks workspace or business messaging account.
✓
You are responsible for activities that happen through your account unless caused by our breach of law or contract.
✓
You must tell us promptly if you suspect unauthorised access, compromise, or misuse.

4. Plans, pricing and changes

Chatworks may offer free, starter, pro or other pricing plans from time to time. Features, usage limits, trials and pricing may vary by plan and may change over time with reasonable notice where required by law.

You are responsible for any taxes, telecom charges, network fees, or third-party charges associated with your use of the service and the providers it depends on.

5. Customer data and privacy responsibilities

You are responsible for ensuring that you have a lawful basis to collect, upload, use, and message the customer data you put into Chatworks.

✓
You must provide any notices or privacy information required by law to your own customers.
✓
You must obtain any required consents or opt-ins before using Chatworks to contact people through WhatsApp or other channels.
✓
You must keep your customer data accurate and must honour deletion, correction, or opt-out obligations that apply to your business.
✓
You remain responsible for the content, legality, and consequences of messages and documents generated at your instruction.
Controller responsibility stays with you
If you use Chatworks to manage or message your own clients, your business remains responsible for its legal duties as controller for that customer data, including notices, lawful bases, sector rules, and opt-out handling.

6. WhatsApp-specific rules

If you use Chatworks with WhatsApp Business features, you must comply with the applicable WhatsApp Business Terms, Messaging Policy, technical documentation, and related platform rules.

✓
Only contact people who have given you their phone number and any opt-in permission required by law and by WhatsApp policy.
✓
Honour requests to stop, opt out, block, or discontinue communications, whether those requests are made on or off WhatsApp.
✓
Do not spam, mislead, impersonate another business, surprise users, or send messages outside permitted policy windows.
✓
Maintain a business profile and support path that is accurate and not misleading.
✓
Provide prompt and clear support escalation paths, such as email, web support, phone support, or human support where appropriate.

7. Prohibited and regulated use

You must not use Chatworks for illegal activity, deceptive activity, abuse, harassment, or any use that would put Chatworks, WhatsApp, or end users at risk.

✓
No spam, fraud, phishing, impersonation, or deceptive marketing.
✓
No use for prohibited goods, services, or sectors disallowed by WhatsApp or applicable law.
✓
No use for telemedicine or other heightened-confidentiality scenarios where the service is not suitable for the required legal or security standard.
✓
No use involving children, healthcare, financial, legal, gambling, or other regulated sectors unless you have independently confirmed the service is lawful and appropriate for that use and for the WhatsApp policy category involved.
✓
No use of the service for emergency communications; Chatworks and WhatsApp are not emergency services.

8. Third-party services

Chatworks relies on third-party providers such as Supabase, Vercel, Twilio, WhatsApp/Meta, Resend, Anthropic, and OpenAI. Your use of Chatworks may therefore depend on those providers remaining available and permitted for the use case you choose.

Third-party services have their own terms and privacy policies, and Chatworks is not responsible for outages, suspensions, delays, or policy decisions made by those providers.

9. Intellectual property

Chatworks and its branding, code, design, and product materials are owned by or licensed to Chatworks. We grant you a limited, revocable right to use the service in accordance with these terms.

You retain rights in the content and business information you upload, but you give us the rights reasonably required to host, process, reproduce, and transmit that content in order to run the service for you.

10. Availability and support

We aim to keep Chatworks available and reliable, but we do not guarantee uninterrupted uptime. The service may be affected by maintenance, bugs, provider outages, policy enforcement, or events beyond our control.

✓
Chatworks is not an emergency or safety-critical service.
✓
You should keep independent business records and backup communication methods where needed.
✓
We may change, improve, suspend, or remove features where reasonably necessary.

11. Suspension and termination

✓
We may suspend, restrict, or terminate access if you breach these terms, use the service unlawfully, create risk for users or providers, or expose Chatworks to compliance or security harm.
✓
We may also suspend or terminate features if a third-party provider such as WhatsApp or Twilio blocks, limits, or disallows the use case.
✓
You may stop using the service at any time, subject to any active subscription or legal retention obligations.

12. Disclaimers and liability

To the fullest extent permitted by law, Chatworks is provided on an as is and as available basis. We do not warrant that the service will be error-free, uninterrupted, or suitable for every regulated or business scenario.

To the fullest extent permitted by law, Chatworks will not be liable for indirect, incidental, special, consequential, or loss-of-profit damages. Nothing in these terms excludes liability that cannot lawfully be excluded.

13. Governing law

These terms are governed by the laws of England and Wales, unless mandatory local law requires otherwise. The courts of England and Wales will have exclusive jurisdiction unless mandatory law says otherwise.

14. Contact

For legal notices, procurement, privacy questions, or support requests, email hello@usechatworks.com or visit our contact page.

Postal correspondence may be sent to Box A Design LTD, 40a Rhiwbina Hill, Cardiff, UK, CF14 6UQ.